Enrol Your Child

Our Enrolment Process

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Complete the Enrolment Form:


(Allow up to 2 Business Days)

Enrolment Form
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Up-to-Date Immunisation History:

Required before care can commence 

More Information
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Medical Action Plans:

Required before care can commence if your child has a medical condition, e.g., Asthma /Anaphylaxis

Click for an example
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Custody/Court/Parenting Plans in Place:

A copy is required.

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Birth Certificate:



HOW TO ENROL YOUR CHILD

Welcome to Five Star Family Day Care

Please allow up to two (2) business days for your enrolment to be processed.


The enrolment process will be finalised when you have:

  • Accepted your enrolment confirmation
  • Received an email notifying you that your child is ready to begin care
  • Contacted your educator to confirm your start date
  • Received your pin (required to sign child in/out)
START ENROLMENT form

Our Enrolment Process

Complete our online Enrolment Form

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Complete the Enrolment Form


You will need up to date Immunisation History Statement from the Australian Immunisation Register (AIR) from mygov account or the medicare app. For enrolment to progress

 

If applicable: current medical actions plans/court documents/parent agreements.

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Invoice: for Enrolment Fee $50 first child $30 for additional children will be issue

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Accept enrolment confirmation: emailed from NOREPLY@REDBOURNE. You must accept this enrolment confirmation for the enrolment to progress

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MYGOV:

Once enrolment confirmation accepted details will be issued via your MYGOV account or app.


Child care subsidy (CCS) will apply once MYGOV has been approved and accepted


FULL FEES apply until the CCS enrolment is finalised via MYGOV/Centrelink.

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Fee payment:

From 1st July 2023 child care fees must be paid by EFT to the service directly.


The “gap fee” will be collected from parents via Direct Debit from REDPAY as our electronic payment processing system.

PAYMENT FEE SCHEDULE

Please read the payment details guideline.

  • Parent Administration Levy


    CURRENT LEVY: $2.40 per hour/per child CAPPED AT $75.


    Minimum hour booking: 

    Non-School Age: 8 hours per day

    School Age: 2 hours per day


    NOTE: Individual Educators may have variations to the above minimum hour booking, which will be provided to you by your Educator.

  • Minimum Hour Booking

    Non-School Age: 8 Hours per day 

    School Age: 2 Hours per day

  • Fee Payment

    Total Fee: is the fee for the care provided plus the Parent Levy.


    Child Care Subsidy (CCS): is paid by Services Australia and will be passed onto the parent by fee reduction.


    Gap Fee: is the difference between the total fee and the CCS


    Invoices: are issued to the nominated Parent/Guardian weekly on Tuesdays. The invoice will include the Total Fee, CCS Gap Fee and the date of the direct debit


    Payment: is made via Direct Debit from REDPAY weekly on Wednesday. Sufficient funds are to be made available according to the issued invoice. Dishonour fees will apply.


    Please Note: that it is the Parents responsibility to ensure that children are signed into and out of care each day and the timesheet is verified at the end of the week. Your educator will not receive payment until your direct debit is received.


    • Our service uses Direct Debit for payment of all fees through REDPAY
    • Under the Family Assistance Law, parents are required to make a co-contribution to their childcare fees and cannot claim CSS if they don't pay their portion of the fee

    Fee Type: Transaction Fee

    Credit/Ddebit Card - $0.70

    Bank Account - $0.70


    Fee Type: Surcharge

    Credit/Debit Card - 1.9%

    Bank Account - NA


    Fee Type: Dishonour Fee

    Credit/Debit Card - $8.00

    Bank Account - $8.00


  • Late Timesheet Verification Fee

    Parents are required to verify the weekly timesheet so they can be submitted to Services Australia for payment of CCS. Failure to verify the timesheet on time may incur a late timesheet fee of $5.00 per timesheet / per week.

  • Early Drop-Off / Late Pick-Up fee

    Charged at: $1.00 per minute.

  • Casual Care

    Casual care may be available by your Educator for additional days. Casual care fees are non-refundable once the booking has been confirmed.

  • Late Payments / Outstanding Fee

    • Under the Family Assistance Law, Parents are required to make a co-contribution to their childcare fees and cannot claim CCS if they don’t pay their portion of the fee.

    • Fees are to be paid weekly on a Wednesday via direct debit. Unpaid fees may result in your care being terminated.

    • Please refer to your REDPAY dishonour fees charged.

    • Legal action may be taken to recover fees and/or debt collection agencies. The fees related to the engagement of a debt collection agency will be applied to the outstanding debt payable by the parent.

  • Absences

    How many absences can you get


    Each eligible child will receive CCS for an initial 42 days of absences per financial year including public holidays. A record of these absences is kept by the co-ordination unit. Documentation is required for absences over 42 days (eg Medical Certificate etc) see link for further information. https://www.servicesaustralia.gov.au/child-care-subsidy-if-your-child-absent-from-child-care?context=41186


     When can you use absences:


    You can only use absence days for days your child would normally attend child care and get CCS. This includes public holidays.


    You can use absence days for any reason, including if the child is on a holiday. You don’t need to provide evidence for any absences you use under the allowable absence limit.


    Tracking your absences - If your Centrelink online account is linked to myGov, you can track your absences online.  https://www.servicesaustralia.gov.au/child-care-subsidy-if-your-child-absent-from-child-care?context=41186


     First and Last day absences:


    Services Australia generally won’t pay CCS for any absences before your child physically attends or after the last day your child physically attends child care. You’ll need to pay full fees for these days.  However, if you have an approved reason, CCS may pay for absences that occur up to 6 days at the start or the end of an enrolment. The absence days must occur in the 6 days before the first or after the last day of attendance. See link for further information  https://www.servicesaustralia.gov.au/child-care-subsidy-if-your-child-absent-from-child-care?context=41186


    If you reach your allowable absence limit, you may be able to get additional absences: further information on Absences/Child Care Subsidy: https://www.servicesaustralia.gov.au/child-care-subsidy-if-your-child-absent-from-child-care?context=41186


    Service Closure:

    The Educator’s service may be closed without notice due to infectious illness or unforeseeable circumstances and in that event, NO payment is required. Parents can contact the co-ordination unit if alternate care is required. Every effort will be made to organise an alternate placement; however, this cannot be guaranteed. In the event of a request for alternate care, the alternate educator fee schedule will apply.


  • Public Holidays

    • If regular booked care falls on a public holiday and no care is given, the attendance is marked as an absence and the regular fee applies.

    • If care is used, Public Holiday Rates apply and should be discussed with your educator.

    • Educators are deemed available to work on a public holiday if they work their regular day before OR after a public holiday.

  • A Child Does Not Attend Care Within a 14-WeekPeriod

    • Child Care Subsidy (CCS) details are cancelled by Centrelink automatically.

    • If the CCS enrolment has ceased the child will need to be re-enrolled in our service.

    • If an absence is recorded for the child’s last day of care, and the child does not return for a period of 14 weeks after the absence, no child care subsidy will apply to these absences, dating back to the child’s last physical day in care.

    • If a child returns to care after a 14-week period and is absent on their first day, no childcare subsidy will apply.


    https://www.servicesaustralia.gov.au/child-care-subsidy-if-your-child-absent-from-child-care?context=41186#a4

  • Notice Period

    PARENT

    Terminate care:

    Two (2) weeks’ notice in writing to the scheme: admin@maitlandfdc.com.au and Educator.

    • If a child does not attend care on the last day of the termination period:

    - CCS is not paid after the child’s last physical day in care.

    - FULL FEES paid by the parent.


    Fee for insufficient Termination notice:

    If the above notice is not provided, two (2) weeks of FULL FEES will be payable in lieu of notice.


    Change/Vary Booking: Two (2) weeks’ notice in writing to your educator.


    **Full Fees will be charged (no CSS pplies) dating back to the child's last physical day in care. See link for further information:

    https://www.servicesaustralia.gov.au/child-care-subsidy-if-your-child-absent-from-child-care?context=41186


    EDUCATOR

    Terminate care:

    Two (2) weeks’ notice Educator & family may agree to terminate with no notice.


    Change / Vary Booking

    Two (2) weeks’ notice


    Educator Holiday

    Two (2) weeks’ notice


    Service Closure:

    The Educator’s service may be closed without notice due to infectious illness or unforeseeable circumstances and in that event, NO payment is required. Parents can contact the co-ordination unit if alternate care is required. Every effort will be made to organise an alternate placement; however, this cannot be guaranteed. In the event of a request for alternate care, the alternate educator fee schedule will apply.


TERMS AND CONDITIONS

Please read the terms and conditions.

Click here to read Terms & Conditions

NOTE:

By proceeding, you accept and agree to the Terms & Conditions and Payment Fee Schedule.

Contact Us

Click here to complete your Enrolment

ENROLMENT IS COMPLETE WHEN:

CUSTODY/COURT ORDER DOCUMENTS

Five Star Family Day Care cannot deny access to parents listed on a birth certificate without a custody/court order.

BIRTH CERTIFICATE

Please note that we do not require the Birth Certificate to be uploaded before enrolment if you are unable to access it easily. You are able to email the document to the office or give a copy to your Educator at a later date.

Please email admin@maitlandfdc.com.au or call us on 0249345716 if there are any problems with the above information.